AI Solutions for Retail Businesses
Scale your e-commerce operations with AI-powered customer support, automated order processing, and intelligent marketing campaigns.
Scale Your Retail Operations
E-commerce and retail businesses face constant pressure to provide excellent customer experiences while managing operations efficiently. QEN AI helps retail businesses automate customer support, streamline order processing, optimize inventory management, and run intelligent marketing campaigns. Our solutions integrate seamlessly with popular e-commerce platforms (Shopify, WooCommerce) and payment systems (M-Pesa), designed for the realities of African markets including intermittent connectivity and mobile-first customers.
Challenges We Solve
E-commerce businesses need round-the-clock customer support, but hiring enough staff is cost-prohibitive.
Managing orders, inventory levels, and fulfillment across multiple channels requires efficient automation.
Personalizing customer experiences, managing campaigns, and driving repeat purchases at scale.
Coordinating operations across web, mobile, social media, and physical stores requires integrated systems.
Solutions for E-commerce & Retail
Success Stories
Challenge
High volume of customer inquiries, need for 24/7 support, inconsistent response quality
Solution
AI-powered chatbot with product knowledge, order tracking, return processing, human handoff
Impact
70%+ inquiries handled by AI, 60-80% cost reduction, 25-40% CSAT improvement, 15-25% revenue increase from 24/7 availability
Challenge
50,000+ customer database with manual campaign management and inconsistent segmentation
Solution
Automated segmentation, AI content generation, multi-channel campaigns, real-time optimization
Impact
3x campaign velocity, 67% email open rate improvement, 28% conversion increase, significant additional revenue
Business Impact
Customer inquiries handled by AI systems
From 24/7 availability and improved engagement
In customer support costs
Why Choose QEN AI for E-commerce
Solutions designed for mobile-first markets, including WhatsApp and SMS integration for African customers.
Seamless integration with Shopify, WooCommerce, M-Pesa, and other popular e-commerce platforms.
AI-powered campaigns and 24/7 support drive measurable revenue increases through better engagement.
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Ready to Scale Your Retail Business?
Let's discuss how AI automation can help you provide better customer experiences and grow your revenue.